Refund policy

Return & Refund Policy 

Thank you for supporting my work! Because each ketubah is custom-made just for you, we have a slightly different return policy than standard retail items.

Custom & Personalized Orders
All of our artwork is made to order based on the details you provide. For this reason:

• All sales are final on personalized or custom items
• We do not accept returns or offer refunds for changes of mind, incorrect information provided by the customer, or subjective preferences (e.g., style, color choices once approved)

Please double-check all names, dates, messages, and customization details before placing your order and during the proofing process.

Proof Approval 

All ketubah orders receive proofs before the ketubah is completed.

• It is your responsibility to review and approve all details carefully. It is strongly encouraged to share the proof with your rabbi/officiant.
• Once approved, we are not responsible for any errors or changes requested afterward

Damaged or Defective Items
We stand behind the quality of our products. If your order arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery
• Include your order number and clear photos of the issue
• We will gladly offer a replacement or refund if the issue is confirmed

Lost Packages
If your order is lost in transit:

• Please contact us so we can assist you in resolving the issue with the carrier
• Replacement eligibility will be handled on a case-by-case basis

Cancellations

• Orders may be canceled within 24 hours of purchase
• After that, production may have already begun, and cancellations may not be possible

Refunds (If Approved)
If a refund is approved (e.g., due to damage or error on our part):

• It will be issued to your original payment method
• Please allow 5–10 business days for processing

Contact Us
If you have any questions or concerns, please reach out to us at aebgart@gmail.com. We’re here to help and want to ensure you have a great experience.